Shipping policy
Last Updated: [June,2026]
At Storm Tile LLC, we strive to ship your orders quickly and reliably. This policy outlines our shipping practices and complies with Google Merchant Center requirements.
Order Processing Time Orders are typically processed within 1-3 business days after payment confirmation. Processing times may be longer during peak periods or for large/custom orders. We do not ship on weekends or major holidays. You will receive a confirmation email with tracking information once your order ships.
Shipping Times and Costs (Domestic US – Lower 48 States)
- Standard Shipping: Estimated delivery in 3-7 business days from shipment.
- Shipping Cost: $8.95 for orders under $150. Free shipping or tiered rates may apply for orders $150 and above (check cart for exact rates).
- Shipping costs are calculated based on weight, dimensions, and destination. Rates are shown at checkout.
Shipping Methods We primarily use reputable carriers such as UPS, FedEx, or USPS. Delivery times are estimates and not guaranteed. Actual transit times may vary due to carrier performance, weather, or location.
Shipping Restrictions
- We currently ship to the continental United States (Lower 48). Alaska, Hawaii, and US territories may incur additional fees or have limited availability—contact us for details.
- International shipping is not available at this time.
- Certain heavy or oversized tiles may have restrictions; we will notify you if applicable.
- Hazardous materials or installation services are not shipped.
Tracking and Delivery You will receive tracking via email. Monitor your shipment and contact the carrier for delays. We are not responsible for delays caused by carriers or incorrect shipping addresses provided by you.
Order Changes/Cancellations Contact us immediately after ordering to modify or cancel. Changes may not be possible once processing begins.
Lost or Damaged Shipments Report issues within 7 days of delivery. We will work with the carrier to resolve claims. For damaged items, provide photos.
Questions? Contact hello@storm-tile.com or (651) 364-1767. This policy is subject to change. Please review it periodically.